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Co-designing Digital Technology Strategies with older adults

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Digital engagement is important for seniors and provides them with not only confidence to navigate risks but also to learn more about technology that is critical to their wellbeing.

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Perceived risks are one of the main reasons many older adults do not engage with technology and the digital economy.

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This project draws on the perceived risks that affect older adults the most and outlines co-designed strategies that respond to their lived experiences of technology – connecting practices with perceptions.

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Our research adopted an innovative multidisciplinary approach in collaboration with the University of the Third Age (U3A) Network Victoria, the City of Whittlesea and funded by a grant from the Australian Communications Consumer Action Network (ACCAN).

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What we did:

Drawing on insights from previous research - ‘Perceived digital technology risks’ , this project developed educational resources to help inform the practices of older adults (seniors) and to reduce their perceptions of technological risk:

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  • Downloadable ‘Strategies to Increase Your Digital Confidence to Connect Safely’ booklet.

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Download Report  - Co-designing ICT strategies with older adults

What’s next?

1

Refocus the conversation from the dyadic thinking of the digital divide (included vs excluded) to a spectrum thinking, which recognises the diversity of technology needs, goals and capabilities among seniors.

2

Expand on the current understanding of security risks, which focuses solely on tangible issues such as scams and identity theft, to incorporate more knowledge on the experiential side of risks.

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Acknowledge the intersectionality of the digital exclusion, moving from seniors as a category that needs to be understood on its own to considering its intersection with other important factors such as gender, social class, and ethnic background.

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Adopt more participatory methods in researching seniors’ relationships with technology. Older adults perceive a growing societal awareness that the voice of the older adults must be listened to.

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Shift the public debate, and consequently research action, from an individual skills growth to a more socially-embedded practice focus.

Partner with us on this next phase of exciting and much needed research

The Reducing perceived digital technology risks project was funded by:

ACCAN-Logo

And supported by:

RMIT
City of Whittlesea
RMIT
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